University of Rwanda - Management Information System
For any technical issue, bug, or system-related problem, please first contact your College/School IT Department. They will assess the issue and escalate it if necessary.
Dany Kamuhanda
MIS Developer & Technical Lead
Try refreshing the page
Many issues can be resolved by refreshing the browser or clearing the cache.
Check your permissions
Some features require specific permissions. Contact your Head of Department if you believe you should have access.
Contact your IT Department first
Your College or School IT team can resolve most account and access issues.
Describe the issue clearly
When reporting an issue, include: what you were trying to do, what happened instead, any error messages, and the URL of the page.